Privacy Policy

At Le Vault Car Rentals, protecting your privacy is a fundamental priority. We are committed to safeguarding the personal information you share with us and ensuring transparency in how we handle your data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have as a valued client.

1. Information We Collect

When you use our services, we collect both personal and non-personal information to process reservations effectively and maintain service quality. This may include your name, address, email, phone number, driver’s license, passport details, payment card information, and rental history. For security and fraud-prevention purposes, we may also collect geolocation data of vehicles, IP addresses when using our website, and communications exchanged with our customer support team.

2. Use of Information

We process your personal information primarily to fulfill rental agreements and provide high-quality customer service. This includes verifying identity, processing payments, securing deposits, and delivering rental confirmations. We also use your information to communicate important updates, notify you of booking changes, and provide customer support. Occasionally, your data may be used for marketing campaigns, personalized offers, and service improvements. You may opt out of promotional communications at any time.

3. Sharing of Information

Le Vault respects your privacy and will never sell or trade your data to third parties. However, in order to provide services, we may share information with insurers, financial institutions, legal authorities, and trusted service providers such as payment processors or IT support companies. In case of accidents, fraud investigations, or legal disputes, we may be legally obliged to disclose information to law enforcement agencies.

4. Data Security

We take data protection seriously. All personal data is encrypted and stored securely on protected servers with restricted access. Payment details are processed using industry-standard security measures, including PCI DSS compliance. We implement regular security audits and update our systems to minimize the risk of unauthorized access, misuse, or data loss.

5. Retention of Data

We retain customer data only for as long as necessary to fulfill rental obligations, comply with legal requirements, and resolve disputes. Identification and financial records may be held for regulatory compliance but will be securely deleted once no longer required.

6. Your Rights

You have the right to access the data we hold about you, request corrections, object to processing, or request deletion. You may also lodge a complaint with data protection authorities if you believe your rights have been violated.

For privacy inquiries, contact us at:

Email: privacy@levaultauto.com.au

Phone: +61416971783